LegalLast updated October 2026

Terms of service

Welcome to our booking terms and conditions. We have included a wide range of conditions below to cover the different kinds of residence on our website and the many situations that could arise. Even where a situation seems rare or unlikely, we include it so that the terms are transparent and protect both parties.

Please read the terms below, and if anything needs greater clarity, your Stay Luxe consultant is here to help and guide you through it.

§Introduction

These Booking Terms and Conditions (the "Terms and Conditions"), along with the information set out in your Booking Confirmation Email, set out the terms on which Student Luxe Limited, trading as Stay Luxe ("Stay Luxe", "we", "our"), agrees to make available to you booking services through our Website.

The booking services we make available through the Website can only be used by clients and guests who have first read these Terms and Conditions and accept them unconditionally.

Clients and guests undertake to fulfil the obligations contained within these Terms and Conditions. The agreement between clients/guests and the applicable property owner/manager(s) comes into force as soon as we provide the client/guest with the Booking Confirmation Email.

Clients and guests should save and/or print a copy of these Terms and Conditions for future reference when making a booking.

01Interpretation

1.1In these Terms and Conditions the following words and phrases shall have the following meanings unless the context otherwise requires:

"Additional Charge": means a charge or fee that is additional to the Booking Fee and includes those specified as an 'additional charge' in these Terms and Conditions or in the Booking Form, and also any other reasonable charge or fee incurred by you under these Terms and Conditions.
"Agreement": means these Terms and Conditions and the accepted and counter-signed Booking Form as returned by way of our Booking Confirmation Email, in respect of a Booking made for an Apartment for the duration of the Booking Term for the Booking Fee.
"Apartment": means the fully furnished and equipped apartment which is offered for booking by Stay Luxe on behalf of its owner/manager. Such Apartment is accessed by corridors, stairwells and any common part of the Property, and the Booking Fee includes the Inclusive Services.
"Booking": means an offer from you to book an Apartment for a proposed Booking Term, for the proposed Booking Fee, on the terms of the Agreement, following your provision of sufficient information to enable us to complete our telephone or Website provisional booking process.
"Booking agent" ("us" or "we"): means Student Luxe Limited, trading as Stay Luxe, promoting and offering Apartments on behalf of the owners/managers of Properties/Apartments.
"Booking Confirmation Email": means our email reply to the Client approving the request for a Booking and attaching the applicable counter-signed Booking Form. Upon delivery of the Booking Confirmation Email to the Client, the Client and ourselves become bound to the Agreement.
"Booking Fee": means the fee to be paid by the Client in respect of the applicable Booking.
"Booking Term": means the period of the Booking (from check-in to check-out) as requested on the Booking Form.
"Client" ("you", "your"): means the person making the Booking on behalf of the party who will be staying in the Apartment during the applicable Booking Term. The Client could also be the Guest if the Client is making the Booking for itself.
"Data Controller": shall bear the meaning set out in the Data Protection Legislation.
"Data Processor": shall bear the meaning set out in the Data Protection Legislation.
"Data Protection Legislation": means all applicable data protection laws, including: (i) the UK Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2011 and EU Privacy Directive 2002/58/EC; (ii) Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation); (iii) any data protection laws in any European Union Member State, including laws implementing such Regulation; (iv) any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK; and (v) any successor legislation to the GDPR or the UK Data Protection Act 2018.
"Data Subject": shall bear the meaning set out in the Data Protection Legislation.
"General Data Protection Regulation" or "GDPR": means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
"Guest" ("you", "your"): means any adult authorised by us to reside at the Apartment which is the subject of the appropriate Booking. The Guest could also be the Client.
"Inclusive Services": means housekeeping, cleaning, linen and towel change, use of electricity, gas, water, drainage and sewerage, council tax and TV licence.
"Parties": means each of us, the Client and the Guest.
"Personal Data": has the meaning given to that term in the Data Protection Legislation in force from time to time.
"Property": means the building within which is (are) located the Apartment(s) which is (are) the subject of a Booking.
"Rules and Restrictions": means the terms and conditions applicable to the Properties and Apartments provided by the applicable owner/manager.
"Website": means www.stayluxe.co.uk

02Scope

2.1We operate the Website, which acts as an interface between you and the various owners/managers of the properties and apartments presented. When you make a booking for an Apartment using the Website, you will be entering into an agreement with the appropriate owner/manager once you receive our Booking Confirmation Email.

2.2These Terms and Conditions apply to the offering and providing of apartments through the Website and shall incorporate any applicable Rules and Restrictions which are made available to you before any booking is completed, and which you also accept at the moment a booking is placed. It is your responsibility to familiarise yourself with these Terms and Conditions and the applicable Rules and Restrictions.

2.3We can change the Terms and Conditions at any time without prior notice, although such changes will not apply to bookings that we have already accepted on behalf of the applicable property or apartment owners/managers. It is therefore essential that you read, save and/or print a copy of the Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.

2.4Your stay through us at the Apartment is not intended to confer exclusive possession on you, nor to create the relationship of landlord and tenant between either: (i) Stay Luxe (Student Luxe Limited) and you; or (ii) the owner/manager of the applicable Property/Apartment and you. You agree that the purpose of the letting is for serviced accommodation or another form of transient lodging, and therefore that you will not be entitled to any rights under any statutory provision including, without prejudice to the foregoing generality, the Rent Act 1977, any assured tenancy or assured shorthold tenancy under the Housing Act 1988, or any tenancy arising under or in terms of, or regulated by, the Housing (Scotland) Act 1988, the Housing (Scotland) Act 2006, the Housing (Scotland) Act 2014 or the Private Housing (Tenancies) (Scotland) Act 2016, including in each case any amendment or re-enactment of any such statute for the time being in force.

2.5Our rates are subject to change without notice. VAT is charged as appropriate.

03Agreement for Occupation

3.1You will be permitted to occupy the Apartment as serviced accommodation or another form of transient lodging for the Booking Term only, subject to these Terms and Conditions and the applicable Rules and Restrictions, such occupation being only by you personally or by the guests named in the Booking. The actions and omissions of any visitor to the Apartment are your responsibility. See also your obligations under paragraph 11 below.

3.2You must be 18 years or over when you make the Booking, must be legally authorised to enter into contractual obligations at the time of making the Booking, must have the requisite consent or authority to act for or on behalf of any persons included in the Booking, and must use the Website in accordance with these Terms and Conditions. Children of any age may only stay if they are accompanied by a responsible adult or carer.

3.3We reserve the right to refuse to accept any booking for whatever reason. We accept your Booking when we issue our Booking Confirmation Email.

3.4You are to arrive at the Apartment no earlier than 4pm (unless stated otherwise) on the first day of your Booking Term and, unless otherwise agreed, you must leave by 10am on the last day of your Booking Term. If you fail to arrive by midnight on the first day of your Booking Term and do not advise us of a late arrival, we may treat your Booking as cancelled by you and we shall be entitled to re-sell the Apartment for the same period.

3.5If you want to extend your Booking Term, we will use reasonable endeavours to accommodate your request, subject to availability. Please bear in mind that this may not always be possible.

3.6If the number of people occupying the Apartment is in breach of the number authorised under applicable health and safety regulations for the lodging industry in the UK, we reserve the right to move excess occupants and charge for additional apartments, or to require the excess occupants to vacate the Apartment.

04Paying for your Accommodation

4.1The following terms apply to payment:

4.1.1To create your Booking an initial payment is required. The initial amount due will be the first week’s rent. Should the check-in date be less than 4 weeks after the booking date, the initial payment required may increase to 2 or even 4 weeks, depending on how soon the check-in date is. Once this initial payment has been made, the Booking is secured. This payment is not refundable should you wish to cancel at a later date.
4.1.2The balance of the first instalment will be due within 5 days of the booking date. If your Booking is for a Booking Term of more than 90 days, payment in respect of the first 90 days of the Booking Term (the "Initial Booking Term") shall be as per paragraph 4.1.1 and this paragraph, and payment in respect of the remainder of the Booking Term (from day 91 until the end of the Booking Term) shall be paid in full by the 60th day of the Initial Booking Term. Booking Terms longer than 180 days will be split into 3 invoices, and payment in respect of the third invoice (in respect of the Booking Term from day 181 onwards) will be due on the 150th day of the Booking Term. All prices advised to you are inclusive of booking fees and charges unless stated otherwise.
4.1.3Should payment of the full Booking Fee not reach us at least 3 days before the start of the Booking Term, we reserve the right to cancel the Booking. Any deposit paid in respect of such Booking will be forfeited.
4.1.4If you fail to pay any sum when due, you will pay us, on demand, interest on the unpaid sum at 4% above the Royal Bank of Scotland’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until we receive payment in full in cleared funds, whether before or after any judgement.
4.1.5You shall leave the Apartment in a reasonable state on departure, including rubbish being placed in rubbish bins and soiled dishes being placed in the dishwasher. If, at our discretion (or that of the owner/manager of the Apartment), additional cleaning is required on departure, the cost of this cleaning will be charged as an Additional Charge.
4.1.6Smoking: UK legislation provides that smoking is not permitted in either the Property or the Apartment. Smokers must leave the building should they wish to smoke. Where there is evidence of guests smoking within either the Apartment or the Property, a cleaning and restoration fee will be applied to the guest’s account. Breach of the non-smoking policy may lead to eviction with immediate effect without a refund, at the discretion of management.
4.1.7Illegal substances: anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs Act 1971 will be reported to the police and asked to leave the Property. Any evidence or suspicion of drug use at the Property will also be reported immediately to the police.
4.1.8Falsified Bookings: any Booking obtained under false pretences will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.
4.1.9Pets: pets are permitted only in specific units or with prior written approval. An Additional Charge may apply depending on the property, and any pet charges will be quoted at the time of booking. The Pet Addendum must be signed and returned to the owner/manager of the Apartment at least 2 days prior to arrival to allow pets into the Property. Outside the Apartment, all pets must be on a lead at all times. Pet owners are responsible for cleaning up any and all pet waste. Pets are not allowed on furniture at any time, and any evidence of pets on furniture may incur extra cleaning fees. All pets must be up to date on rabies and all other vaccinations before the start of the Booking Term; heartworm prevention is highly recommended. All pets are to be treated with Advantage or a similar flea and tick repellent three (3) days before the start of the Booking Term. All of the above are the sole responsibility of the pet owner. We assume no responsibility for illness or injury that people or pets may incur while at the Property, unless it results from an act or omission on our part.

05Loss and Damage; Security Deposit

5.1Please inspect the Apartment on check-in. Unless we receive notification otherwise within two working days following check-in, we will be entitled to assume that you have fully accepted that the Apartment is in good repair and condition and in a clean and tidy state, and you will waive any right to claim otherwise.

5.2Risk of damage to the Apartment and its contents will pass to you on check-in and remain with you until the Apartment is returned to its owner/manager at the expiry of the Booking Term. You shall be liable for all loss or damage (except fair wear and tear) caused during the Booking Term, and for any reasonable loss of rental resulting from such loss or damage.

5.3A security deposit to cover your obligations may be taken at or prior to check-in. This may be in the form of a payment or an authorisation to deduct payment from the debit or credit card used to make the Booking. Any security deposit paid will be returned to you in full (or any payment authorisation cancelled) upon the Apartment being returned to us in accordance with the terms of this Agreement. Where you are liable for loss or damage under paragraph 5.2, we may withhold some or all of your deposit to cover the same, as well as our administration fees associated with repairing or dealing with the loss or damage. These will be Additional Charges.

06Additional Charges

6.1The Additional Charges which may be payable shall be those specified during the Booking process as Additional Charges or as special requirements, and any specified in these Terms and Conditions.

6.2Where Additional Charges are payable, you authorise us to take them from the credit or debit card used to make the Booking. If no credit or debit card was used for the Booking, you must pay Additional Charges by another means acceptable to us. All Additional Charges are due on the check-out date, unless the context otherwise requires.

6.3If you fail to pay any Additional Charge within 14 days of the date of our invoice requiring payment, you will incur an administration fee of £50 to cover the cost of sending you our debt collection letter, which will follow.

07Changes to your Booking by us

7.1In the unlikely event that we have to cancel or make any change to your Booking, we will use all reasonable efforts to contact you as soon as possible to explain what has happened and to inform you of the cancellation or change. If possible we will offer alternatives, but should these alternatives be unacceptable to you, the Booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of the cancellation.

7.2We shall not be liable for changes, cancellations or any other effect on your Booking due to events beyond our reasonable control (force majeure), including (by way of example only and without limiting the generality of the foregoing) terrorist activity, industrial disputes, natural or man-made disasters, fire and adverse weather conditions.

08Cancellation or Alteration by you

8.1Once your Booking has been confirmed by the Apartment owner/manager, your right to change or cancel your Booking is subject to a minimum of 30 days’ notice prior to your arrival date or, in the case of a no-show, the first 90 days of the Booking will be charged.

8.2For cancellations made after the check-in date has passed, the first 90 days of the Booking will be charged. After the initial 90 nights have elapsed, the cancellation terms become 30 nights, unless stated otherwise in your Booking Confirmation Email or indicated to you in writing during the booking process.

8.3If you would like to cancel or make any change to your Booking, please contact your consultant.

8.4Please note that if you contact us outside our normal office hours, your request will be treated as received on the next working day.

09Our liability

9.1We own and operate the Website, which acts as an interface between you and the owner/manager who provides the Apartment to you. When making a Booking you enter into a contract with the Apartment owner/manager. We will not be liable in respect of the accommodation services that the applicable Apartment owner/manager makes available to you, or for the acts, errors, omissions, representations, warranties or negligence of any such owner/manager.

9.2Except as expressly set out in these Terms and Conditions, all information and detail concerning the Properties/Apartments displayed on the Website is provided without any warranty (express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded from the Agreement. The inclusion or offering of Apartments on the Website does not constitute any endorsement or recommendation of such Apartments by ourselves or any of our affiliates.

9.3The owners/managers of the various Properties/Apartments provide us with the information describing them which we display on the Website, such as photographs and rates. It is the responsibility of the applicable owners/managers to ensure that such information is accurate, complete and up to date. We will not be liable for any inaccuracies in such information, unless and only to the extent that we have directly caused them.

9.4Any guest using their own electrical appliances (hairdryers, curling tongs, shavers, computers, personal stereos and the like) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the Apartment. Guests found to be in breach of this rule may be asked to leave with immediate effect.

9.5You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property. Cars and their contents are parked at their owners’ risk; please ensure that cars are locked and possessions are left out of sight.

9.6Property left in the Property/Apartment will be kept for 1 week after the end of the Booking Term and forwarded at your (or the guest’s) expense. If it is not reclaimed within 1 week after the end of the Booking Term, we and the owner/manager of the Property/Apartment shall have the discretion to discard or sell the items and, where sold, we (or the owner/manager, as applicable) shall be entitled to retain any proceeds of the sale.

9.7We shall have no liability for: (i) any loss which was not foreseeable before we entered into this Agreement; or (ii) losses not caused by our negligence, acts, omissions or breach of this Agreement. If you are entering into this Agreement in the course of a business, we shall have no liability for any loss of profit, loss of or damage to goodwill, increased costs, loss of anticipated savings, loss of business, or any special, indirect or consequential loss to your business (whether arising through breach of contract, tort including (without limitation) negligence, or breach of statutory duty). Save in respect of fraud, personal injury, loss of property and death which is directly attributable to our acts or omissions, our total liability to you under this Agreement is limited to the total cost of your Booking.

9.8All descriptions and photographs of the Apartment are for illustration only and we do not warrant that they are accurate or complete, although we use all reasonable endeavours to ensure that they are.

10Keys

10.1Unless otherwise agreed, the owner/manager of the Apartment will issue the client or guest with one set of keys to the Property and the Apartment. If the client or guest loses the keys at any time, they must notify the owner/manager as soon as possible, who will instruct a locksmith to change the lock(s)/key(s) and charge the client or guest.

10.2If the guest is locked out of the Property and/or the Apartment and requires the owner’s assistance to re-enter, the owner/manager reserves the right to charge an administration fee as an Additional Charge.

10.3The owner/manager of the Property will retain a set of keys and will access the Property to provide any necessary maintenance, to inspect the Property, and to carry out repairs to the structure, roof, exterior or any services, appliances or equipment within it.

10.4On check-out, keys must be left in the key box or on the kitchen table (or wherever the guest collected them from) and the Apartment must be left locked. Loss of keys will incur an Additional Charge.

11Client’s Obligations

11.1The client warrants the following in respect of its Booking:

11.1.1It has the requisite consent or authority to act for and on behalf of all guests in respect of the Booking.
11.1.2All details provided for all clients and guests are full and accurate, and all Parties agree to be bound by the Terms and Conditions.
11.1.3It shall be responsible for the Booking and for paying the deposit and the full price, for making any amendment and cancellation requests, for paying Additional Charges and for all other matters concerning the Booking.
11.1.4Save as permitted under paragraph 4.1.9, guests will not keep any animals, insects, birds or reptiles in the Property or the Apartment without our prior written permission.
11.1.5When guests with small children occupy the Apartment, the guest undertakes to provide all suitable child-proofing safety equipment.
11.1.6Guests will not do or permit any act reasonably likely to make any insurance policy on the Property and/or the Apartment void or voidable, or to increase the premium.
11.1.7Guests will not do anything that may cause a nuisance or annoyance to the owners or to any other occupier or guest of adjoining properties, or do anything at the Property and/or the Apartment that is illegal or immoral. Noise disturbance after 11pm and before 7am can be reported to the local council.
11.1.8At the end of the Booking Term the Property and the Apartment will be cleared of the guest’s effects and left in good repair and clean condition. The client will pay for the repair or replacement of any fixtures, furniture, furnishings and other effects that are broken, lost, damaged or destroyed, save for reasonable wear and tear.
11.1.9Guests will use the Apartment for private residential purposes only, and for hybrid working-from-home purposes where they cannot attend their usual place of work.
11.1.10Guests will not make any alterations to the Apartment or the Property, or attempt to make any repairs.
11.1.11The client will not assign, underlet, sub-license, charge or part with possession of the whole or any part of the Apartment, take in lodgers or share occupation of the Apartment with any person in any way.
11.1.12Guests will not sell, loan, charge or otherwise dispose of or part with possession of any of the contents of the Apartment, including without limitation the owners’ furniture and effects.
11.1.13Guests will not hang any flower pot or similar object, or any clothes or other articles, on the outside of the Property or the Apartment.
11.1.14Guests will not block or put noxious or damaging substances into the sinks, baths, lavatory cisterns or waste or soil pipes in the Property or the Apartment, or allow them to overflow, and will immediately report any such blockage to us.
11.1.15Guests will not leave the entrance door or windows of the Apartment open and will ensure that all door and window locks are properly engaged at all times. All windows must be closed when the guest is not in the Apartment and during bad weather.
11.1.16Guests will take all reasonable precautions to prevent condensation by keeping the Apartment adequately ventilated and heated. Extractor fans in the bathrooms and en-suites must be switched on at all times to prevent damage to the Apartment.
11.1.17Guests will not change any lock to the Property or the Apartment or have any duplicate keys made.
11.1.18Guests will notify us as soon as reasonably practicable of (a) any plumbing, electrical or general problem or (b) any damage to the Property or the Apartment or its contents, and will not attempt to remedy any such problem themselves.
11.1.19Guests will notify us of any damage to the Property or the Apartment or its contents as soon as reasonably practicable.
11.1.20Guests will keep all of their personal property kept at the Property or the Apartment, or on the guest’s person, properly insured to its full replacement value.
11.1.21Guests will use all equipment provided at the Property and the Apartment strictly in accordance with its operating instructions and not for any purpose other than its intended use.
11.1.22Guests will not leave or store any valuable personal possessions anywhere in the Property or the Apartment where they can easily be seen by third parties.
11.1.23Guests will not play ball games inside or within the grounds of the Property.
11.1.24The number of people occupying the Apartment during the Booking Term will not at any time exceed the maximum number of permitted occupants set out in the Booking.
11.1.25Guests will use any cleaning products, liquids, tablets and the like strictly in accordance with their instructions and keep such products out of the reach of children. We accept no liability for misuse of products supplied.
11.1.26Guests will not install any portable cooking appliances, camping stoves or similar items in the Property or the Apartment.
11.1.27You will indemnify us and keep us indemnified on demand for all claims, liabilities, losses, costs and expenses (including legal fees) incurred or suffered by us (except any incurred as a result of our default) in connection with this Agreement, except for personal injury or death caused by our act or omission.
11.1.28Guests will take photographs at check-in of any existing damage that they are concerned may affect their security deposit, and email them on the day of check-in to reservations@stayluxe.co.uk. If photographs are not received, any new damage discovered after check-out (holes or dents in walls, spillages on fabrics, damage to electrical goods, fixtures, fittings, flooring, surfaces and the like) will be charged against the security deposit.

12Termination of this Agreement

12.1This Agreement may be ended by us with immediate effect if:

12.1.1the Booking Fee is not paid in accordance with paragraphs 4.1.1 to 4.1.3 inclusive;
12.1.2you are in breach of any of these Terms and Conditions; or
12.1.3the guest becomes bankrupt, has an administration order made against them, or has a judgment enforced or entered against them.

12.2We may also terminate your Booking at any time and for any reason on giving the guest reasonable prior written notice.

13Data Protection

13.1We are required to gather certain data for the purposes of satisfying legal obligations. To the extent the Data Protection Legislation applies to that data, the Parties agree as follows.

13.2The Client (or the Guest, if the Client is the Guest) (the "Client Data Controller") appoints us as a Data Processor on its behalf to process the Personal Data of each Guest for the purposes of performing the Booking ("Data"). The Client Data Controller will comply with its obligations under the Data Protection Legislation.

13.3We shall process the Data as a Data Processor as necessary to perform our obligations under the Agreement and in accordance with the reasonable documented instructions of the Client Data Controller (the "Permitted Purpose"), except where otherwise required by applicable law, in which case we shall inform the Client Data Controller before such processing unless we are prohibited by law from doing so. In no event shall we process the Data for our own purposes or those of any third party, unless and until a Data Subject consents to such processing. We shall promptly inform the Client Data Controller if, in our opinion, an instruction of the Client Data Controller infringes the Data Protection Legislation.

13.4The Client Data Controller consents to the transfer by us of Data outside the United Kingdom to other entities within our group (if applicable) and to service providers who have executed standard contractual clauses adopted or approved by the European Commission or the appropriate governmental or regulatory body, or who can otherwise lawfully make such transfer in accordance with the Data Protection Legislation.

13.5We will ensure that any person we authorise to process the Data (each an "Authorised Person") is subject to a strict duty of confidentiality (whether contractual or statutory), and we shall not permit any person who is not under such a duty to process the Data. We shall instruct all Authorised Persons to process the Data only as necessary for the Permitted Purpose.

13.6We shall implement appropriate technical and organisational measures to protect the Data (i) from accidental or unlawful destruction and (ii) from loss, alteration, unauthorised disclosure of, or access to, the Data (a "Security Incident"). We shall provide such assistance as the Client Data Controller may reasonably require for its compliance with its obligations under the Data Protection Legislation to protect the Data against a Security Incident.

13.7The Client Data Controller acknowledges and consents that we may appoint third parties to sub-process the Data for the Permitted Purpose.

13.8We shall provide the Client Data Controller with all reasonable and timely assistance (including by appropriate technical and organisational measures), at the Client Data Controller’s expense, to enable it to respond to: (i) any request from a Data Subject to exercise any of its rights under the Data Protection Legislation (including its rights of access, correction, objection, erasure and data portability, as applicable); and (ii) any other correspondence, enquiry or complaint received from a Data Subject, regulator or other third party in connection with the processing of the Data. If any such request, correspondence, enquiry or complaint is made directly to the Client Data Controller, the Client Data Controller shall promptly inform us, providing full details.

13.9If we believe or become aware that our processing of the Data is likely to result in a high risk to the data protection rights and freedoms of Data Subjects, we shall promptly inform the Client Data Controller and provide all reasonable and timely assistance it may require to conduct a data protection impact assessment and, if necessary, consult its relevant data protection authority.

13.10If we become aware of a Security Incident, we shall inform the Client Data Controller without undue delay and provide all timely information and cooperation it may reasonably require to fulfil its data breach reporting obligations under (and within the timescales required by) the Data Protection Legislation. We shall take all reasonable measures and actions necessary to remedy or mitigate the effects of the Security Incident and keep the Client Data Controller informed of all material developments.

13.11Upon termination or expiry of the Agreement we shall, at the Client Data Controller’s written election, delete, destroy or return to it all Data (including all copies) in our possession or control, and instruct all our sub-processors to do the same. This requirement shall not apply to the extent that (i) we have become a Data Controller of any Data, or (ii) we are required by applicable law to retain some or all of the Data, in which event we shall use reasonable endeavours to isolate and protect the Data from any further processing except to the extent required by such law.

13.12We shall permit the Client Data Controller (or its appointed third-party professional auditors) to audit our compliance with this paragraph 13, and shall make available all information, systems and staff necessary to conduct such audit. The Client Data Controller (or its auditors) may enter our premises for this purpose, provided that it gives us reasonable prior notice, conducts the audit during normal business hours and takes all reasonable measures to prevent unnecessary disruption to our operations. The Client Data Controller will not exercise its audit rights more than once in any twelve-month period, except (i) where required by instruction of a competent data protection authority, or (ii) where it reasonably believes a further audit is necessary due to a Security Incident suffered by us.

13.13We may use cookies on our Website for the purpose of monitoring website usage. We will ask for your consent, and ask that you inform us if you do not consent to the use of these cookies.

14Law

14.1The Agreement and all matters arising from it are subject to the law of England and Wales and, in the event of a dispute, you will be subject to the exclusive jurisdiction of the courts of England and Wales. If the Property/Apartment is in Scotland, the Agreement and all matters arising from it are subject to the law of Scotland and, in the event of a dispute, you will be subject to the exclusive jurisdiction of the courts of Scotland.

15Severance

15.1If any provision (or part-provision) of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If that is not possible, it shall be struck out, and the rest of the Agreement shall remain enforceable.

If you have any questions about the above, please email reservations@stayluxe.co.uk.